Questions about our reviews

Why are the ratings so good?

We are a small gallery with a curated range — we select every tea and every maker ourselves. And we ask every customer for a review, not only the happy ones. When something goes wrong, we try to solve it, and that shows in the reviews too. We publish every review, positive or negative.

How do you verify that reviews are real?

Reviews marked “Verified” come from an order we can match in our shop system. Reviews submitted directly on the website count as verified only after the reviewer confirms their email address and it matches a real order. Reviews we cannot match to a purchase carry no “Verified” badge.

Do reviewers get a reward?

Yes. Since July 2026, every customer who writes a review receives a 10% discount code for their next tea or matcha order. Everyone gets the same code, no matter how many stars they give.

Do you publish negative reviews?

Yes. We do not delete critical reviews. We answer them, and if something went wrong on our side, we try to solve it.